Payment and changes.

Before you book

Every treatment begins with a consultation. Appointments are booked by WhatsApp: you message us, we agree a time and tell you the exact amount. Under eighteens can be arranged with a parent or guardian, except injectable treatments, which are for adults aged eighteen and over by law.

Some treatments need a consultation before they can be carried out. Where that applies, we book a consultation first rather than the treatment itself.

Payment

Full payment is required in advance to secure your appointment.

You are told the exact amount before you pay.

You can pay by bank transfer or by card through a payment link, and your appointment is confirmed once the payment has arrived.

Moving your appointment

Seventy two hours or more before your appointment, you can move it to another available time free of charge: message us on WhatsApp or email us with your name and the date, and we will move it for you.

With less than seventy two hours notice, an appointment cannot be moved. A change requested at that point counts as a cancellation.

Cancelling

Cancel seventy two hours or more before your appointment and you are refunded in full.

Cancel with less than seventy two hours notice and there is no refund.

Tell us by WhatsApp or email. We tell you which of these applies before anything is cancelled, so nothing comes as a surprise afterwards.

How the notice period is counted

The notice period is counted back from the start time of your appointment, in real hours. A request made exactly seventy two hours before counts as on time, so it is treated in your favour. Our clock is the one that decides, not the clock on your device, and clock changes in spring and autumn do not shift the result.

If we have to cancel

If the clinic cancels your appointment for any reason, you are refunded in full and we offer you a new time.

How far ahead to book

We usually offer times from the next available day, so allow at least twenty four hours from booking to the appointment. If you need something sooner, message us and we will tell you honestly whether it is possible.

Running late

If you are running late, tell us as soon as you know. Appointments are back to back in a single room, so time that has gone cannot be added to the end.

When you arrive late, we do what can be done safely in the time that is left, and that sometimes means a shorter version of what you booked. If too little time remains to do it properly, it is treated as a missed appointment, because the room and the hour were held for you.

This is a judgement we make case by case rather than a stopwatch, and traffic on a bad day is not held against anyone.

Missed appointments

If an appointment is not attended and was not cancelled, it is not refunded. Nothing further is charged.

If an appointment is marked as missed by mistake, tell us within seven days and it is corrected, with the reason recorded.

How refunds reach you

Refunds go back the way you paid. Banks take their own time to show a refund.

Changing your appointment

To cancel or move an appointment, message us on WhatsApp or email us with your name and the date of the appointment. We confirm every change in writing, so you always have a record of what was agreed.

Exceptions

Life happens. We can make an exception to any of the above, for example after illness or a bereavement, and every exception is recorded with the reason. If your situation deserves one, please write to us rather than assuming the rule is the last word.