Questions
Asked before, answered plainly.
Everything people tend to ask before they book, and a few things they ask afterwards. If yours is not here, write and you will hear back from the practice.
Before you book
Do I need to know which treatment I want before I book?
No. Most people arrive with a feeling rather than a treatment name, and that is exactly what the consultation is for. We will look, listen and talk you through what is worth doing and what is not. There is no obligation to go further.
How much do treatments cost?
Each treatment's price and time are listed on the treatments page. Full payment is required in advance to secure your appointment. You are told the exact amount before you pay.
How do I choose a safe practitioner?
Ask about training and experience, ask who carries out the treatment and who looks after you afterwards, and expect a proper consultation before anything is agreed. At Pelin Saray every plan starts with a consultation, and the plan agreed there is the plan that is carried out.
Is there a minimum age?
Injectable treatments are for adults aged 18 and over, which is the law. Other treatments can be arranged for under 18s with a parent or guardian; message us first.
Can I ask a question before booking?
Yes. Message us on WhatsApp or write to pelinaesthetics@gmail.com; you will hear back from the practice. Nothing about a question commits you to an appointment.
Is it right for me if I have never had anything done?
Many people who come here have not. The first appointment is a conversation, the pace is yours, and doing nothing is always one of the options on the table.
At the appointment
What happens at the first consultation?
A proper conversation. You talk through your skin, your medical history and what you would like to change or protect. We explain the options that suit you in plain language, including the option of doing nothing. If a treatment is planned, you will know exactly what to expect before anything is booked.
Will I be treated on the same day as the consultation?
For injectable treatments, never: the consultation is a separate appointment and treatment, if it is right for you, is booked afterwards. For Face Fitness and facials, the short consultation is part of the same appointment.
How long does an appointment take?
A Face Fitness session is 60 minutes and starts with a short conversation. Facials and skin treatments run 45 to 60 minutes. The first consultation is a conversation and is never rushed.
Will I still look like myself?
That is the point of the whole practice. Our approach is conservative by design: gradual steps, measured decisions, and a preference for doing less over doing too much. How a treatment behaves varies from person to person, which is one more reason everything begins with an honest consultation.
Afterwards
Is there any downtime after skin treatments?
It depends on the treatment and on your skin. Some redness or sensitivity can follow treatments such as microneedling for a short time, and many people return to their day quite comfortably. You will receive clear, personal aftercare guidance at your appointment, and we follow up afterwards.
What if something worries me after a treatment?
Write, and you will hear back from the practice. Your written aftercare says what to expect; anything that does not match it is worth a message, however small it seems.
Why are there no before and after photographs?
Because a photograph goes up only when the client has said yes in writing, in the same light and from the same angle, with nothing filtered and nothing generated. That is a slower way to build a gallery and it is the only way we are willing to do it. Ask to see examples at your consultation.
Practical
Where is the practice?
Pelin Saray works from 50 Hill Rise in Richmond, London TW10 6UB, within easy reach of Kew, Sheen and Twickenham. Appointments only, one person at a time.
How do I book?
Message us on WhatsApp (+44 7788 228863) with the treatment you have in mind, or just that you would like a consultation, and we reply with available times. Full payment is required in advance to secure your appointment.
What if I need to cancel or move my appointment?
With at least seventy two hours notice, you can cancel for a full refund or move to another available time free of charge. With less notice, the appointment is not refunded and cannot be moved. To cancel or move an appointment, message us on WhatsApp or email pelinaesthetics@gmail.com with your name and the date of the appointment. The booking terms set out the details.
Do you offer gift vouchers or courses of sessions?
Yes. Gift vouchers are available for any amount or for a specific treatment: message us on WhatsApp and we will arrange one. Courses of sessions are discussed at your consultation.